{"id":11119,"date":"2022-02-04T10:58:07","date_gmt":"2022-02-04T09:58:07","guid":{"rendered":"https:\/\/turftank.com\/?page_id=11119"},"modified":"2022-02-04T10:58:07","modified_gmt":"2022-02-04T09:58:07","slug":"remote-field-operations-engineer","status":"publish","type":"page","link":"https:\/\/turftank.com\/us\/jobs\/remote-field-operations-engineer\/","title":{"rendered":"Remote Field Operations Engineer"},"content":{"rendered":"<section class=\"l-section wpb_row bit-narrow height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1><span style=\"color: #8dc63f;\">Field Operations Engineer WANTED!<\/span><\/h1>\n<p><em><strong>Full-time job | Remote<\/strong><\/em><\/p>\n<p>We all love to watch a great match, but what would sports be without lines on the field? Our mission is to help sports organizations create impeccable fields, from small clubs and schools to elite stadiums<span style=\"color: #000000;\">. Turf Tank is here to help create the perfect environment for players and fans.<\/span><span style=\"color: #000000;\"><br \/>\n<\/span><\/p>\n<p>Want to join us?<\/p>\n<div class=\"container-lazyload preview-lazyload container-youtube js-lazyload--not-loaded\"><a href=\"https:\/\/youtu.be\/1HmAnpLI19o\" class=\"lazy-load-youtube preview-lazyload preview-youtube\" data-video-title=\"Why join the Turf Tank team\" title=\"Play video &quot;Why join the Turf Tank team&quot;\">https:\/\/youtu.be\/1HmAnpLI19o<\/a><noscript>Video can&#8217;t be loaded because JavaScript is disabled: <a href=\"https:\/\/youtu.be\/1HmAnpLI19o\" title=\"Why join the Turf Tank team\">Why join the Turf Tank team (https:\/\/youtu.be\/1HmAnpLI19o)<\/a><\/noscript><\/div>\n<p>The Field Operations Engineer for Turf Tank plays a vital role in support and customer service for every customer, beginning in the weeks leading up to install. You will be the go-to contact for each of the customers that you install and will provide sideline support as needed for your teammates\u2019 customers as well.\u00a0 One of Turf Tank&#8217;s major values is the supreme level of customer service\/support that is provided to every customer. Being a knowledgeable team member, you will troubleshoot and work as a team to resolve problems across the country.<\/p>\n<p><b><span style=\"color: #8dc63f; font-size: 25px;\">What you&#8217;ll do<\/span><\/b><\/p>\n<ul>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><strong>CRM\/Support System Management<\/strong>. You will log the support activity in Hubspot: support issues, emails, support tickets<\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><strong>Robot Installation. <\/strong>Perform robot installs in your territory by coordinating with Logistics, Sales, and the Customer to schedule ideal install dates<\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><strong>Robot Training.\u00a0<\/strong>Spend 1-2 days on-site with the new customer operators and train them on how to use the robot<\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><strong>Demos and Tradeshows<\/strong>. Help the sales reps with on-site demos for prospects and represent the company in a professional manner at trade shows in your territory<\/li>\n<\/ul>\n<p><b><span style=\"color: #8dc63f; font-size: 25px;\">Who you are<\/span><\/b><\/p>\n<ul>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Experienced<\/span><\/b>.<span data-contrast=\"auto\">\u00a01+ year experience in Customer Support, Systems or Technical Support role<\/span><\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><strong>Studies<\/strong>. Bachelor\u2019s Degree a plus, but not required.<\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><strong>Good communicator<\/strong>. Ability to communicate technical\/complex information both verbally and in writing<\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><b>Customer-centric<\/b>. You know how to respond with professionalism to customers inquiries<\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Organized<\/span><\/b>.\u00a0<span data-contrast=\"auto\">You are capable of multitasking, and have great time management skills<\/span><\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><strong>Technical savvy.\u00a0 <\/strong>You have an affinity for technology. Experience with a CRM system is a plus.<\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><strong>Creative<\/strong>. An open mind who can find creative solutions to the encountered issues.<\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Spirited<\/span><\/b>.\u00a0<span data-contrast=\"auto\">You have a lot of drive, energy and are a real team player.<\/span><\/li>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Sports fan<\/span><\/b>.\u00a0<span data-contrast=\"auto\">If you have experience or passion for the sports\u00a0industry, or turf management, even better!<\/span><\/li>\n<\/ul>\n<p><b><span style=\"color: #8dc63f; font-size: 25px;\">What we offer<\/span><\/b><\/p>\n<ul>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Compensations<\/span><\/b>. Competitive salary<\/li>\n<li data-aria-posinset=\"2\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Support your career growth<\/span><\/b>.\u00a0<span data-contrast=\"auto\">We will provide you with all the tools you need for your professional development.\u00a0<\/span>We will work together to find the right mix of tasks to suit both your interests and passions, as well as the company\u2019s needs.<\/li>\n<li data-aria-posinset=\"2\" data-aria-level=\"2\"><strong>A challenging experience.<\/strong>\u00a0Where you will manage your own projects and responsibilities from day one. \u00a0You will get the opportunity to improve your skills and grow together with our team, while working with some of the most amazing sport facilities and clubs in the world.<\/li>\n<\/ul>\n<p><strong><span style=\"color: #8dc63f; font-size: 25px;\">Diversity<\/span><\/strong><\/p>\n<p>Turf Tank is an equal opportunity employer. We believe innovation is born from diversity, where different minds come together and create unexpected solutions. That is why we embrace and encourage diversity in our workplace.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #8dc63f; font-size: 25px;\">Apply for this job<\/span><\/strong><\/p>\n<\/div><\/div><div class=\"w-html\"><div data-tf-widget=\"zFFQAFNK\" data-tf-iframe-props=\"title=Recruitment - Remote Field Operations Engineer\" data-tf-medium=\"snippet\" style=\"width:100%;height:400px;\"><\/div><script src=\"\/\/embed.typeform.com\/next\/embed.js\"><\/script><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Field Operations Engineer WANTED! Full-time job | Remote We all love to watch a great match, but what would sports be without lines on the field? Our mission is to help sports organizations create impeccable fields, from small clubs and schools to elite stadiums. Turf Tank is here to help create the perfect environment for...","protected":false},"author":14,"featured_media":0,"parent":1202,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11119","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Remote Field Operations Engineer - Turf Tank<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/turftank.com\/us\/jobs\/remote-field-operations-engineer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remote Field Operations Engineer - Turf Tank\" \/>\n<meta property=\"og:url\" content=\"https:\/\/turftank.com\/us\/jobs\/remote-field-operations-engineer\/\" \/>\n<meta property=\"og:site_name\" content=\"Turf Tank\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TurfTank\" \/>\n<meta property=\"og:image\" content=\"https:\/\/turftank.com\/wp-content\/uploads\/2021\/11\/Turf-Tank-team-min.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"719\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@turf_tank\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/turftank.com\\\/us\\\/jobs\\\/remote-field-operations-engineer\\\/\",\"url\":\"https:\\\/\\\/turftank.com\\\/us\\\/jobs\\\/remote-field-operations-engineer\\\/\",\"name\":\"Remote Field Operations Engineer - 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