Sweden
The Field Operations Specialist is a part of Turf Tank’s Operations department and will report to Field Operations Management. Specialists are responsible for delivering high-quality customer onboardings and on-field customer support, ensuring customers are set up for long-term success.
This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution.
This role is on a Contract basis, with the possibility of turning into a part-time, or full-time solution, based on performance, and marked development. The evaluation will be done in Q3 2026.
About Turf Tank
Turf Tank was founded with a simple mission: to make life easier for Turf Managers. Line marking used to be a time-consuming and overwhelming task – taking hours to measure, pull string, and paint, often with inconsistent results.
That’s why Turf Tank developed an autonomous line marking robot that delivers accurate lines every time, saving valuable hours for those managing pitches.
Today, Turf Tank is the global leader in autonomous line marking, trusted by more than 6,000 organisations worldwide. With a growing team of 200+ employees, we provide cutting-edge technology through flexible subscriptions – helping everyone from grassroots clubs to top-tier teams.
Our mission remains the same: making life easier for Turf Managers.
The Role
As Field Operations Specialist, you’ll work with the following:
- New Customer Onboarding
- Lead on-site robot setup and user training following Turf Tank’s standardized processes
- Ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
- Provide clear training and supporting resources to build user confidence
- Territory Maintenance
- Complete on-site service(Onboarding and Repair) requests and follow-up visits as assigned by the Field Operations Manager
- Provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
- Document work completed and communicate feedback to the Field Operations Manager for continuous improvement
- Customer Support
- Be willing to answer and redirect contacts to the main support line
What We’re Looking For
We’re looking for someone who has:
- Experience in technical field service, installation, or training roles
- Strong communication and instructional skills
- Technical aptitude with robotics, software, and problem-solving
- A customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
- Willingness to conduct full-day assignments
The Field Operations Specialist must be able to
- Deliver clear, structured training to customers in a professional manner
- Use an adaptive communication style to deliver effective customer training
- Follow standardized processes and maintain consistency across installs
- Troubleshoot technical issues using Turf Tank’s best practices
- Stay task-focused, organized, and responsive while working independently in the field
Salary
- You’ll be paid a fixed amount per job performed (Onboarding and Repair visits).
- Hotel and out-of-pocket expenses will be covered by the company, when on assignment.
- Assignments requiring more than 100km of travel, will be compensated.
- Expect at least 25 assignments within 2026.
Requirements
- Overnight travel is required up to 80% of the time
- Day travel is required up to 90% of the time
- Work remotely
- Possess and maintain a valid driver’s license with a clean driving record
- If requested, must be willing to pass a background check¨’
- If requested, must be willing to show a clean drug test
- Maintain eligibility for Turf Tank’s fleet insurance
Physical Requirements
- Lift 50 lbs
- Perform work while standing, stooping, or squatting
- Work above the shoulder and below the knee heights
- Sit or stand for extended periods (up to 8+ hours)
Equipment
- The company will supply you with everything necessary to perform your assigned duties
How to Apply
Send your resume and a short motivational letter to: job.row@turftank.com